General Inquiries
Please Contact: admin@vancompass.com

Website & Order Inquiries
Please Contact: admin@vancompass.com 
 

Wholesale Inquiries
For all U.S. & Canada wholesale inquiries please e-mail the following information:

Store Name:
Store Location:
City:
State:
Contact Name:
Contact Number:
Contact E-Mail:
To: admin@vancompass.com
 

International Inquiries


For all international inquiries please contact: admin@vancompass.com


Return & Exchanges:

RETURNSReturns are accepted only under the following conditions:
The return must be received by Van Compass ™ within 30 days of purchase. 
The returned item must have its original tags attached. 
The returned item must be uninstalled and in new condition. 
All returns are subject to a 10% restocking fee per package.

REFUNDS
After receiving the returned item, Van Compass ™ will credit the customer's account for the original purchase price minus the 10% restocking fee. Van Compass ™ will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Van Compass ™ (see the Undeliverable Packages section below for details). Van Compass ™ will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.
EXCHANGES
To exchange an item, the customer must return the unwanted item according to the return procedures listed below. 

Van Compass ™ RETURN INSTRUCTIONS:Please mail item(s) along with short note with correction to be made too:

Van Compass ™ 8778 Plata LN Atascadero CA 93422
Once we receive customer returned merchandise we will immediately take care of corrections that need to be made. We will review your invoice and corrections you have given and will correct any errors made on our behalf.

If at any time you are having trouble with your return, please send an email to admin@vancompass.com


Credit Card will not work at Checkout:
You can always use PayPal.  Sometimes credit cards will not work due to the customer moving to a new address that does not match up with old address where he or she had the bank or credit card.