FREQUENTLY ASKED QUESTIONS
We've prepared some comparison guides for our most popular systems, they can be found under the stage guides tab on the product page. You can also check out our Stage Selector here to be guided through the options.
We've prepared some valving charts based on van weights, they are at the bottom of each shock, and stage system page. You can select the tune from the options when adding your system to the cart.
Easy, most county landfills have a commercial scale. You can use the CAT SCALE LOCATOR to find the closest CAT certified scale. These are great, as they give us a front and rear axle weight separately.
Our adjustable shocks are very popular, and offer a huge range of adaptability to your van. They are well suited to vans that see a wide range of payload and terrain. Do you like to exact every last bit of performance and comfort out of every situation? Or, do you prefer to live in the moment and keep your vehicle simple?
Typically, yes. Our kits are designed to be modular, so that customers can add components in stages without having to buy many components twice. If you buy a stock stage, then lift the van later, your shocks will still work.
NO! All of our shock upgrades work as stock replacements. They are designed to work with both stock height and Van Compass lifted vans.
YES! Our lifted 2wd vans are roughly comparable to a stock 4wd van. We design our lifts to preserve factory suspension geometry and travel, as well as work with our upgraded shocks. Lifts will also allow fitment of larger tires, which help smooth out terrain and road irregularities. The combined effect is a van that is actually much better driving than their stock, delivery van roots suggest.
We've prepared detailed fitment charts for each application, you'll find them in a tab on the product pages. We also recommend you consult your installer, and local tire shop. They are the experts when it comes to proven formulas with builds, and good tire choices for your area and use cases.
Van Compass parts are designed with OEM performance in mind, and tested as thoroughly as possible. Many of our parts are considered stock replacements and improve the function of that system. If you'd like to learn more about the Magnuson-Moss Warranty Act and your protections as a consumer, you can find information here on the Federal Trade Commission's site. Remember, the burden of proof is on the dealer or manufacturer to prove the part in question caused a failure, they cannot simply state so and deny you warranty.
YES! Our complete warranty policy is found here: WARRANTY POLICY
We no longer do installations, we are focused 100% on designing, manufacturing and shipping the best possible products we can make.
Installation cost can, and will, vary depending on your location, scope of work etc. You will need to contact one of our installers to get a quote: DEALER LOCATOR
Installation instructions are found under the 'Instructions' tab on the product page. We list recommended labor hours for both home, and professional environments.
YES! Many of our customers are do-it-yourselfers, so our products are designed with the installer in mind. They have been thoroughly engineered to be durable, fit great, and easy for a human to install. We've prepared detailed instructions and fitment info to help you, so make sure you read them thoroughly. We've done our best to outline the tools, safety equipment, and various other tricks you'll need to be able to confidently install our products.
We always recommend a quality, digital alignment be performed after any suspension modification where the struts are removed and reinstalled. Although many vans have limited adjustment, the TOE setting is critical to front end alignments, good tire wear, and safe drivability and should always be properly checked after installation.
We allocate and ship orders on a first in, first out basis. We understand, it's frustrating waiting for long periods of time and how that impacts the unique circumstances of our customers. For more information on our shipping and order policies, please read here: Shipping, Return and Cancellation Policies
Many credit card companies provide only a small window to collect funds from online orders. With the long and often un-predictable lead times many of our products are experiencing, this small window is not a good fit. The unique nature of our business and customer base dictate that we take a full deposit up front. If your order will be shipping freight, we will contact you at the time of shipment to ensure an accurate and fair rate.
With the unique nature of many of our customer's builds, the conversation is often drawn out over several months. Keeping a paper trail allows us to remember the specific names, vans, builds and needs for each of our customers. We're available to chat via appointment on a limited basis, so please email us first.